Privacy Policy & SMS Communications Consent Effective Date: June 1, 2025 | Loveland Roofing, Inc. | info@lovelandroofing.org | 916-761-7455

Company Information

Loveland Roofing, Inc. (“Company,” “we,” “us,” “our”) 1715 Newcastle Rd., Newcastle, CA 95658 info@lovelandroofing.org | 916-761-7455

This Privacy Policy explains how Loveland Roofing, Inc. collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at www.lovelandroofing.org.

1. Collection of Personal Information

We collect personal information through direct communication with you via phone call, text message, email, website contact form, and other channels.

Information collected directly from you: We may collect personal information directly from you through a web form, during registration, when requesting an estimate or inspection, when contacting us for customer support, or at checkout. Personal information we collect directly may include your first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and similar technologies to automatically collect certain information from your device, including your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with our website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features. Our email campaigns may also use tracking technologies such as web beacons and pixels to collect information such as your IP address, browser type and version, and email engagement statistics.

Information collected from partners: We may collect personal information about you from third-party partners and combine it with other information we collect. This may include demographic information, service history, and geographic location.

2. SMS & Text Message Consent (A2P Compliance)

By providing your phone number through any form on our website, you consent to receive SMS messages from Loveland Roofing, Inc. exclusively for customer care purposes related to your inquiries or service requests.

You must be 18 years of age or older to use this SMS service. By providing your mobile number and consenting to receive text messages, you confirm that you are at least 18 years of age.

Message frequency varies. On average, you may receive 1–2 messages per month. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Consent to receive SMS messages is never a condition of purchase. You may always contact us at 916-761-7455 or info@lovelandroofing.org without opting into our text message program.

For more information on how your data is handled, please review our full privacy policy at lovelandroofing.org/loveland-roofing-sms-messaging-email-privacy-policy.

3. Sharing of Personal Information

No mobile or SMS messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information collected exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.

We are committed to protecting your privacy. All consumer data, including personal information and SMS registration data, is handled with the highest level of security. Your data will not be transferred to external organizations for unauthorized purposes. We maintain strict internal policies and employ robust technical safeguards to prevent unauthorized access, use, or sharing of your information.

4. Data Security

We are committed to protecting your privacy. All consumer data, including personal information and SMS registration data, is handled with the highest level of security. We maintain strict internal policies and employ robust technical safeguards to prevent unauthorized access, use, or sharing of your information.

5. reCAPTCHA & Anti-Spam Protection

The anti-spam functionality of this website’s contact form is protected by reCAPTCHA. The Google Privacy Policy and Terms of Service apply.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. As a California-based company serving California residents, we honor all rights afforded under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the following:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions required by law or necessary to complete a transaction or fulfill a service you have requested.

Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.

Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. However, if you believe your information has been used in this way, you have the right to opt out by contacting us directly.

Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use of any sensitive personal information to only what is necessary to provide our services.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. Exercising your rights will not result in a denial of services, different pricing, or a different level of service quality from Loveland Roofing, Inc.

Right to Opt Out of SMS Communications: You may withdraw your consent to receive text messages at any time by replying STOP to any message or contacting us at 916-761-7455 or info@lovelandroofing.org.

Right to Opt Out of Email Communications: You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link in any email or contacting us directly.

To exercise any of the rights above, please contact us at:

info@lovelandroofing.org | 916-761-7455 | 1715 Newcastle Rd., Newcastle, CA 95658

We will respond to all verified requests within 45 days as required by California law. In some cases, we may need to verify your identity before processing your request.

7. Contact Us

Loveland Roofing, Inc. 1715 Newcastle Rd., Newcastle, CA 95658 Phone/Text: 916-761-7455 Email: info@lovelandroofing.org Website: www.lovelandroofing.org

Mon–Fri: 8am–5pm | Sat: 10am–12pm | Sun: Closed